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FAQs

WHEN WILL YOU SHIP MY ITEMS?

- All orders will be processed within 2 days of purchase.
- 99% of orders leave the warehouse within 3-5 days of payment.

WHEN WILL I RECEIVE MY ITEM(S)? 

T-Shirts and apparel items should be received within 1-2 weeks
of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 5 weeks
delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

WHERE DO I TRACK MY ORDERS?

Very simple! Head over to our "Order Status" page and enter your order number and email address. Once you do this you will see all the information regarding your order.

RETURNS

If you wish to get a exchange or refund please return your product to the return address below: 

United States
1115 Van Ogle Lane NW, Orting, WA 98360

*Customer will have to cover their own shipping cost. 

**For damaged goods, please contact support@steampunkutopia.com below with a picture of the damage to get a replacement.