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Shipping

SHIPPING INFORMATION: 

Currently, we are offering FREE SHIPPING on Every Order Within the USA! However, there is a small charge ($6.95 USD) for International shipping. 

Depending on where we have products available, we will be shipping from there. Which means your product can either be shipped from our USA warehouse or our China warehouse. Please see below for shipping times: 

Out of stock items will be canceled & omitted from the shipment during processing and a new invoice will be emailed reflecting the adjusted order amount.

Items ship from different warehouses, so your order may arrive in separate packages.

Steampunk Utopia cannot be held responsible for any lost packages that are shown to be “delivered” by the postal carrier.

 

For USA Customers: 

Shipping Method 

Shipping Time 

Standard Shipping

15-25 business days from time of purchase

 

 

For International Customers: 

Shipping Method 

Shipping Time 

Standard Shipping

30-50 business days from time of purchase*             

 *Most international packages arrive closer to 15-30 business days from time of purchase.

Processing: 

  • In stock items will ship within 3-5 business days.
  • Once the item is shipping, you will receive a shipping and tracking email to follow your package(s).
  • Packages will arrive within the estimated time stated above after it has been processed.  
  • Delays may occur on orders being placed on holidays or weekends. 

Next-Day Delivery 

  • We are currently working on providing this option for customers’ convenience, and we will let you know when it is available. 

Tracking: 

  • Most tracking information is updated within 7 business days after the product(s) has been shipped.  
  • If you are tracking your package, and it still shows the originating country, it means that it is in between countries. Once it arrives at the destination country, then the tracking information will be updated accordingly. 
  • Tracking can be checked through our order status page. 

Lost Package? 

  • If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter. Call 1-800-627-5580, or email us at support@steampunkutopia.com.
  • If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. 

More Information: 

  • USPS can take up to 10 business days to update tracking if the product has been shipped from our international location. If you have any questions, please reach out to our customer support at 1-800-627-5580, or support@steampunkutopia.com.